{
  "author": {
    "name": "Tom Farquhar",
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    "articles": [
      {
        "uri": "/2013/12/05/holiday-rush-best-practices-for-contact-centers/",
        "title": "Holiday Rush Best Practices for Contact Centers",
        "byline": " Tom Farquhar ",
        "kicker": "Commentary",
        "prettyDate": "December 05, 2013",
        "timeToRead": "4 minute",
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        "summary": "This Opinion piece looks at how best to deploy credit union contact centers during the holiday shopping spree.",
        "body": null
      },
      {
        "uri": "/2013/12/05/holiday-rush-best-practices-for-contact-centers/",
        "title": "Holiday Rush Best Practices for Contact Centers",
        "byline": "Tom Farquhar",
        "kicker": "Commentary",
        "prettyDate": "December 05, 2013",
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        "summary": "This Opinion piece looks at how best to deploy credit union contact centers during the holiday shopping spree.",
        "body": null
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}