{
  "author": {
    "name": "Susan Graham",
    "webUrl": "/author/profile/susan-graham/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 2,
    "social": [],
    "articles": [
      {
        "uri": "/2023/04/14/keeping-your-loans-at-home-servicing-retention-boosts-income-member-satisfaction/",
        "title": "Keeping Your Loans at Home: Servicing Retention Boosts Income & Member Satisfaction",
        "byline": "Susan Graham",
        "kicker": "Expert Opinion",
        "prettyDate": "April 14, 2023",
        "timeToRead": "4 minute",
        "image": {
          "uri": "https://images.cutimes.com/contrib/content/uploads/sites/413/2021/07/AdobeStock_76456947-e1681400305139.jpg",
          "width": "650",
          "height": "529"
        },
        "authors": [
          {
            "webUrl": "/author/profile/susan-graham/",
            "name": "Susan Graham"
          }
        ],
        "kickerNode": [
          {
            "uri": "/expert-opinion/",
            "sectionName": "Expert Opinion"
          }
        ],
        "summary": "Retaining servicing in-house improves the member experience while generating servicing fee and other income.",
        "body": null
      },
      {
        "uri": "/2017/09/22/making-the-case-for-in-house-servicing/",
        "title": "Making the Case for In-House Servicing",
        "byline": "Susan Graham",
        "kicker": "",
        "prettyDate": "September 22, 2017",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/susan-graham/",
            "name": "Susan Graham"
          }
        ],
        "kickerNode": [],
        "summary": "To service mortgages in-house or to outsource servicing? For credit unions originating mortgage loans, that is the million-dollar question.",
        "body": null
      }
    ]
  }
}