{
  "author": {
    "name": "Mark Chatfield",
    "webUrl": "/author/profile/mark-chatfield/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2013/07/09/call-centers-in-the-digital-world/",
        "title": "Call Centers in the Digital World",
        "byline": " Mark Chatfield ",
        "kicker": "Commentary",
        "prettyDate": "July 09, 2013",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/mark-chatfield/",
            "name": "Mark Chatfield"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "This Opinion piece looks at the continuing vibrant role of call centers in the digital world.",
        "body": null
      }
    ]
  }
}