{
  "author": {
    "name": "Erin Steffen",
    "webUrl": "/author/profile/erin-steffen/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2012/04/01/sales-tech-equal-convenience-and-growth-guest-opinion/",
        "title": "Sales, Tech Equal Convenience and Growth: Guest Opinion",
        "byline": "Erin Steffen",
        "kicker": "Commentary",
        "prettyDate": "April 01, 2012",
        "timeToRead": "2 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/erin-steffen/",
            "name": "Erin Steffen"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "The credit union industry has made excellent member service a cornerstone of our business model. For current credit union members, this approach seems to have worked; according to a Filene study, credit unions outperform banks for member/customer satisfaction.",
        "body": null
      }
    ]
  }
}