Michael Wettrich, a 14-year state regulator, is the new CEO at Education First Credit Union in suburban Columbus, Ohio.
Wasted labor expense is one of the biggest threats to profit margins in branches and call centers.
The Texas-based corporate now offers deposit capture services for NCR and Deibold image-enabled ATMs.
FBI agent tells CU Times he's never seen a case where three employees independently stole from the same institution without collusion.
Guidelines aim to reduce the incidence of ACH transactions that result in exceptions and returns.
A new NCUA video series, CUNA Mutual Group and a risk management vendor provide tips for credit unions to prevent employee fraud.
The $232 million Pantex FCU takes a proactive approach, informing members and the press about the investigation.
The Wisconsin cooperative's Project Money competition pairs members with financial advisers to reduce debt and increase savings.
The $350M Neighborhood Credit Union's Prize Savings Account benefits both the cooperative and members.
The $135M Landings Credit Union finds continued success in micro loan promotions.