5 Self-Service Banking Trends to Watch This Year

CUs must adjust their member service approach and retail banking distribution models to meet shifting trends.

By Stuart Mackinnon | February 05, 2024 at 09:00 AM

Automated teller machine flat color vector illustration. Smiling man near cash kiosk cartoon character with street on background. Financial transaction software. Self service electronic equipment

As we begin a new year, the financial services landscape remains fraught with change. Member preferences continue to shift and credit unions face lingering economic pressures that make creating efficiencies and streamlining processes a top priority. Such factors, which create both challenges and opportunities for credit unions, have helped shape the following trends to watch in 2024.

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