RPA Robotic process automation innovation technology concept on virtual screen. Source: Adobe Stock

The current labor market has left many companies across all industries critically understaffed. Much of the reaction to the labor shortages has centered around service industries, where shortages are most apparent and their effects are most obvious, but financial services have also taken a hit from the tight labor market. According to the U.S. Bureau of Labor Statistics, the finance and insurance industries experienced 141,000 separations – people leaving their jobs for any reason – in March 2022, constituting 2% of total employment. Now, qualified knowledge workers are harder than ever to come by, and those still employed are taxed with more work.

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