Equifax headquarters in Atlanta. (Photo: John Disney/ALM)

Three U.S. senators — Elizabeth Warren, D-Mass.; RobertMenendez, D-N.J.; and Brian Schatz, D-Hawaii — revealed that theConsumer Financial Protection Bureau received more than 20,000consumer complaints following the Equifax breach.

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The trio released a comprehensive review of consumercomplaints finding that in the six months after the breach, theCFPB received more than 20,000 complaints from consumers about theimpact of the breach, problems with Equifax's response, or otherissues with the company. The number of complaints about Equifaxnearly doubled after the breach, according to the report.

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“This sheer number of complaints we found makes the case for theConsumer Financial Protection Bureau to act aggressively to holdEquifax accountable,” Schatz said in a statement. “Because ofEquifax's mistakes, people have lost jobs. They've lost access totheir finances. They've been given the runaround when they tried toask for help. These are the kinds of problems the Bureau wascreated to fix, but we are not seeing the kind of action you wouldexpect from the Consumer Financial Protection Bureau. That needs tochange, immediately.”

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The senators sent their report to Leandra English, the deputyCFPB director, and Mick Mulvaney, the acting director, who is alsohead of the Office of Management and Budget. The senators pressedthem to hold Equifax accountable and protect consumers from futuredata security breaches.

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“Consumers are asking the CFPB for help about Equifax nearlytwice as often as they did before the recent data breach — but MickMulvaney wants to make it easier for big financial institutions toget away with cheating people,” Warren said in a statement.“Instead of using the CFPB to coddle credit reporting agencies andhide financial misconduct from the public, Mr. Mulvaney needs tolet the Bureau do its job and protect the 145 million Americansharmed by this massive breach.”

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In the letter accompanying the report, the senators raisedconcerns about reports that at an American Bankers Associationsummit, Mulvaney indicated that he would soon order that key partsof the CFPB complaints database be kept secret and unavailable tothe public.

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According to a Reuters report in February, the CFPB'sinvestigation into Equifax has reportedly ”sputtered”since Mulvaney took over the CFPB; although, the CFPB has confirmedthat an inquiry is still open.

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The senators' report shows that months after the Equifax breachconsumers are still facing a myriad of problems and continue toseek assistance from the CFPB.

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According to the report, the 21,921 complaints about Equifaxincluded more than 7,000 complaints about the improper use of acredit report after the breach, more than 7,000 complaints aboutincorrect information on a credit report, more than 3,000complaints about Equifax's inadequate assistance in resolving theproblems after the breach, and more than 1,500 complaints aboutEquifax's credit monitoring services, fraud alerts, securityfreezes and other identity theft protections.

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“Today's report confirms our worst fears, that the breadth anddepth of the Equifax breach has had and continues to have adevastating impact on the financial well-being of millions ofAmericans,” Menendez said in a statement.

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