A growing club of technology-fueled innovators like Amazon, Uber, AirBnB and Netflix have helped to transform consumer expectations forever. Services are tailored to consumer needs with a wide array of options, convenience is raised to an art form and consumers are growing accustomed to a smooth customer experience.
In this environment, will credit unions be able to maintain their traditional business models and still meet the needs of today's member?
In the past, credit unions have found success by maintaining a mission that emphasizes community focus and a passion for serving members. But with mobile banking rapidly becoming a channel of choice, an explosion of dead-simple peer-to-peer payment solutions, and technologies like blockchain poised to make transactions faster and more secure, will traditional credit union methods be enough?
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