The irony is not lost on how nonhuman interaction using machine-learning capabilities in financial technology could supply a more personalized member experience, as well as added security and operations performance.
The usage of AI, and its subset machine learning, is a rising trend among financial institutions as they seek to improve customer satisfaction, reduce inefficiencies, and fight fraud.
Jerry Melnick, president/CEO, of San Mateo, Calif.-based machine-learning analytics firm SIOS defined machine learning as a type of artificial intelligence and method of data analysis that uses algorithms to draw conclusions, make predictions or learn without additional programming.
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