Staff Changes at First Citizens’, Ent, Redstone
This past week, credit union HR departments kept busy as five cooperatives made new hires and promotions, including seven promotions at First Citizens’ FCU. Plus, a credit union COO in Wisconsin was appointed to the board of the Electronic Check Clearing House Organization.
The $4.3 billion Ent Credit Union in Colorado Springs, Colo., hired Rich Scholes (pictured) as SVP of planning and execution. Scholes will be responsible for directing the credit union’s project management and process improvement initiatives, guiding the organization’s strategic planning processes and coordinating Ent’s service center expansion efforts. Scholes has more than 13 years of experience in the credit union industry.
The $680 million First Citizens’ Federal Credit Union in Fairhaven, Mass., announced the retirement of one employee and the promotion of seven others. Edward Shea, EVP and COO, will retire in January 2017. Shea will remain as the first EVP until his official retirement. The credit union appointed Christopher Howard as EVP and COO. Howard joined First Citizens’ in 2012. Most recently, he was promoted to SVP and chief of retail and support operations.
George Custodio was promoted to first SVP, CFO/risk and lending officer. Custodio joined the credit union in 2009 as CFO and was responsible for all accounting and financial reporting functions for the credit union. In his new role, Custodio will continue his responsibility of leading the company’s lending operation and will also assume responsibility for enterprise risk management.
Jennifer LaFrance was promoted to SVP of retail operations and payments. She is responsible for leading the deposit operations/payments, information technology, retail administration and branch departments. She joined the credit union in 2014 as the vice president of retail operations and brings many years of banking experience.
Mary Penkala (pictured) was promoted to SVP of human resources and administration. Penkala is responsible for overseeing, directing and leading the human resources, talent management, business intelligence, marketing and facilities functions for the credit union. She joined First Citizens’ in 2014 and brings significant human resources experience and leadership to the company.
Geralyn Marcinko was promoted to SVP of Coastal Outsourced Solutions, a wholly owned subsidiary of First Citizens’. She will now oversee all operations of Coastal. Coastal currently focuses on providing services in the areas of loan servicing, default and collections management, indirect origination for others and marketing services. She joined First Citizens’ in 2012 and previously held the position of vice president of loan servicing.
Christopher Guenette (pictured) was promoted to vice president of retail banking. Guenette is now responsible for the overall direction and performance of retail delivery channels including retail branches, contact center, internet banking and mobile banking. Guenette joined the credit union in 2014 as the AVP/retail sales manager and has more than a decade of banking experience.
Leslie Poulin was promoted to senior director of marketing. In this new role, Poulin will oversee the marketing program including brand management, public relations and promoting product development. Prior to joining First Citizens’ in 2011, she oversaw the marketing, public relations, sales promotion activities and new audience development at a local media company.
The $234 million Waterbury CT Teachers Federal Credit Union in Waterbury, Conn., announced the retirement of George V. MacDonald (pictured), president/CEO. MacDonald is WCTFCU’s third president since the credit union’s founding in 1934. MacDonald successfully led the credit union through 25 years of exponential growth. Susan R. Enis will replace MacDonald as president/CEO. Enis spent 21 years with the Washington-based United States Senate Federal Credit Union, with the last 13 spent as president/CEO. She has more than 30 years of financial service and regulatory experience.
The $296 million Leaders Credit Union in Jackson, Tenn., hired Leigh Anne Bentley (pictured) as the new vice president of marketing. Bentley will be working to promote the Leaders brand with marketing strategies and enhance community relations as well as the member experience for existing and future members. Born and raised in Jackson, Tenn., Bentley has 17 years of marketing experience in both local and national markets.
The $4.4 billion Redstone Federal Credit Union in Huntsville, Ala., promoted Lisa Whitt to vice president of technology. Whitt is a technology leader with more than 29 years of experience in the credit union industry. She has held several leadership positions during her career at Redstone, including manager of information technology. For the past five years, Whitt served as assistant vice president of technology.
Nancy Morgan, SVP and COO of the $1.4 billion Corporate Central Credit Union in Muskego, Wis., was appointed to the board of the Electronic Check Clearing House Organization. The ECCHO board is responsible for providing a neutral forum that supports industry advocacy of the check payment system, continuing efforts to make the check payment system more efficient and establishing the rules that provide structure and fairness.
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