As credit unions originate a growing number of mortgages and mortgage lending regulations become more complex, many cooperatives have begun seeking outside help to service the loans.
But doing so can sometimes be counterproductive for credit unions, according to several experts and two recent federal reports.
"While outsourcing can be extremely beneficial to the credit union and its membership, credit unions need to choose an originator and servicer carefully as they will be interacting with credit union members for many years," Symbionce Financial Solutions Vice President of Client Services Joan Mahon said. Symbionce Financial Solutions is an East Hanover, N.J.-based CUSO that offers both loan origination and servicing.
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