Having enough employees to adequately handle members' needs is vital to providing the type of service required to keep account holders happy.
Some institutions forge beneficial relationships with other cooperatives, CUSOs and third-party vendors to streamline efficiencies in order to cut staffing costs while others can handle large fields of membership with hardly any employees due to the nature of their business.
The $25 million Good Samaritan Federal Credit Union in Sioux City, S.D., falls into the latter category. According to data analyzed by Callahan & Associates for CU Times, the cooperative ranked second for its member-to-full-time equivalent ratio for those with more than $20 million in assets as of June 30, 2014.
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