With more consumers complaining to the CFPB about debt collection tactics, some in the industry are concerned that regulation through enforcement actions might backfire even as credit unions weigh the pros and cons of outsourcing their collection operations.
CFPB Cracks Down on Consumer Collections Complaints: What changes will the bureau implement that may change how credit unions collect debt?
Outsourcing Helps Manage Growth, Delinquencies: Going outside the credit union's walls has helped some get much-needed expertise.
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