Feedback and pushback are essential for credit unions seeking to leverage their relationship with their core processing providers to meet the growing demands of online and mobile banking consumers.
That's according to a new report from Aite Group that predicted about 1,000 financial institutions, including hundreds of credit unions, will be converting online banking platforms in the coming years, adding personal financial management and other baseline tools while ramping up their ability to satisfy users of tablets and smartphones.
"The increase will be driven primarily by pent-up demand, dissatisfaction with existing solutions, and the desire of smaller institutions to enhance their consumer online banking capabilities to reduce their costs and meet customer expectations," Aite analyst David Albertazzi wrote in his 48-page report, "U.S. Core Vendors and Their Consumer Online Banking Solutions."
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