Roxy Ostrem, chair of the Board of Directors at Ventura County Credit Union, will never forget a pivotal moment during childhood that launched her lifetime connection with the credit union industry.
"I was in need of glasses, but my parents had divorced and my mother could not afford them," recalled Ostrem, who joined the board at the $654 million cooperative in Ventura, Calif., in 2000.
"My mother worked for the County of Ventura and she tried to get a bank loan, but because she was a single mom and did not make much, they turned her down," she explained. "Fortunately, someone told her about the newly founded Ventura County Credit Union and suggested she go there."
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