Xtend Inc. has added two new owners and eight new clients andreported that it has surpassed $2 million in revenue in a singlefiscal year for the first time in its 11-year history.

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The Grand Rapids, Mich., CUSO is an affiliate of CU*Answers, thecore processing operation withwhich it shares space, and specializes in back office,compliance monitoring and contact center services to more than 170credit unions and CUSOs across the country.

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Xtend's two new owners – bringing the total to 72 – are the $115million United Educational Credit Union in Battle Creek, Mich., andthe $60 million NorthPark Community Credit Union inIndianapolis.

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Meanwhile, the new clients – eight credit unions and a CUSO –have signed up for call center services that include combinationsof inbound and outbound offerings, lending support calls, outboundmember contact calls and online chat, the companysaid.

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“Our Xtension Contact Center continues to be our fastest-growingbusiness unit,” said Xtend President Scott Collins. “What started as anoutbound contact center a half-dozen years ago has grown into afull-service member support center that serves partners in fourtime zones and soon to be five.”

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Kim Wilson, CEO of the $38 million Grand Rapids Family CreditUnion and Xtend board chair, said, “It seems like just yesterdaythat we were celebrating $1 million in revenue. In fact it wasjust three short years ago. As a board, we feel we arebuilding something very special to help our peer credit unionsbecome even more competitive in the marketplace.”

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