Service CU Gets Fast Turnaround After Branch Fire
Watching a video on YouTube in 2011, Bill Arnold, Service Credit Union's chief information officer, was shocked to see one of the credit union’s branches had caught on fire and gone up in flames in the middle of the night.
The next day, a Friday, he and other members of the $2.3 billion credit union's hierarchy, including CEO Gordon Simmons, and the board of directors sorted through their options. One primary concern was deciding whether to send members to a shared branch, or continue to provide services at the damaged location, said Arnold.
Within four hours after being informed of the SCU decision, Rentsys had everything required for the job on its dock and ready to ship. "We can get there before they're ready for it," said Thomasson of the load, which reached its destination, along with a Rentsys crew, the next morning.
Added Arnold: "(Rentsys) met our staff (at the site) and immediately identified our recovery objectives in order to get us up and running."