The $539 million, 53,000-member Orion Federal Credit Union in Memphis, Tenn., plans to use a new teller imaging system integrated with its existing check fraud management program.
Orion FCU will be using the ImagePoint Teller solution from Bluepoint Solutions of Henderson, Nev., along with its existing Deposit Chek service from Early Warning Services of Scottsdale, Ariz., the companies and credit union said.
Orion FCU has been using Early Warning’s services since 2005 and said the new Bluepoint Solution software will add a real-time module that uses Early Warning’s database to notify tellers in real-time of checks likely to be returned, based on such factors as previous history of NSF returns and closed accounts.
“Previously, our tellers were making judgment calls based on the value of a check, utilizing a separate scanner and waiting to receive a decision. By leveraging the integration between Bluepoint and Early Warning, real-time return notification is built into the check scanning process, providing the teller with immediate, plain-language information to make a decision to place a hold or refuse the check,” said Stuart Harrington, general counsel at Orion FCU.
“Just as important, the teller can deflect any blame from the member to the check and educate the member on the issue, turning a negative experience into a member-focused opportunity,” Harrington said
Bluepoint Solutions said it now provides payment processing and content management solutions to more than 1,400 credit unions and community banks.