The ConsumerFinancial Protection Bureau has released the procedures that itsaid it will use when examining student lenders.

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“For many borrowers, a student loan may be their first majorfinancial decision,” said CFPB Director Richard Cordray. “Withstudent debt topping a trillion dollars, we will be working toensure consumers are treated fairly and lenders are heldaccountable.”

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The examination guidelines will include looking at student loanprograms to make sure they use accurate, non-discriminatoryadvertising or marketing; make appropriate disclosures; provideborrowers with accurate account information and handle borrowerinquiries and complaints.

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The agency said that “in general, CFPB supervision activitieswill include gathering reports from and conducting examinations ofsupervised entities. The examination process will be an ongoingprocess of pre-examination scoping and review of information, dataanalysis, onsite examinations, and regular communication withsupervised entities, as well as follow-up monitoring.”

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The agency did not discuss how the guidelines might beimplemented for the majority of credit unions.

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