The credit union employee turnover rate was 10% in 2011, downfrom 12% in 2010, according to CUNA's 2012-2013 Turnover & Staffing Survey released this week.
|The turnover rate among management positions, however, is muchlower. Following historical trends, the turnover rate formanagement held steady at 5% in 2011, identical to the twopreceding years.
|Additional survey highlights included:
|• Credit unions employ anaverage of 37.75 full-time equivalents. Credit unions with nobranches beyond their main office employ an average of 5.43 FTEs,while those with 10 or more branch offices have an average of341.62 FTEs.
|• Credit unions employ anaverage of 5.71 part-time employees. The average number ofpart-time employees ranges from 2.32 among credit unions open lessthan 40 hours a week to 14.57 among those open 55 hours ormore.
|• The front line appears to bechanging. There's increasing pressure to move high-cost/low-valuetransactions to non-branch channels or to automate them within thebranch. In many cases, credit unions are redefining the tellerrole, the survey found.
|The CUNA survey, which offers insights on both turnover andstaffing levels, examines expenditures associated with salaries,benefits, training, recruiting, and operating expenses.
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