The $585 million, 55,100-member Red Canoe Credit Union inLongview, Wash., is now using a teller management system fromFinancial Management Solutions Inc. of Alpharetta, Ga.
|The software is allowing Red Canoe to analyze transaction activity and optimize branchworkforce scheduling at its seven branches.
|“This uniform data streamlined our process and gave us anapples-to-apples comparison between our different locations,” saidRich Wilson, the credit union's chief financial officer.
|“Are we doing the best job that we can in utilizing part-timetellers, and can we better schedule them during peak transactionvolume times? Can we do a better job at identifying our topperformers and duplicating their best practices? With thisactionable business intelligence, we are in a great position toimprove our workforce optimization,” he said.
|FMSI said it now has about 115 credit union clients, including 32 that signed on in 2012.
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