Adoption of mobile banking has been sharply higher thananticipated since the $1.4 billion Dow Chemical Employees' CreditUnion began offering the service this summer.
|Online bankers with the credit union can self-enroll for mobilebanking and then view accounts, transfer funds, pay bills and findthe nearest fee-free ATM using any smart phone or tablet, DCECUsaid.
|The technology provider is Access Softek and a third of the Midland, Mich., credit union's56,400 members has registered in the first two months of the mobileoffering, DCECU said.
|“Quite frankly, we knew that there was a demand for thiscapability. We just didn't realize that adoption would be quite asbrisk,” said DCECU Vice President of Lending Ken Roznowski.
|Jon Witucki, the credit union's website administrator, saidadoption has been 10 times as fast as expected and that as thecredit union watched its member support queues, they could see theself-registration process has gone smoothly.
|“The backups and member issues that we prepared for simply neveroccurred,” Witucki said.
|The ability to offer mobile check deposit functionality is beingworked on now, the credit union said.
|The service was launched in conjunction with the credit union's75th anniversary celebration in July.
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