Financial Management Solutions Inc., an Atlanta-based providerof business intelligence solutions for banks and credit unions,recently announced an agreement with the $417 million Warren FCU ofCheyenne, Wyo.

According to the terms of the agreement, Warren will replace itscurrent in-house staffing model with FMSI's Teller ManagementSystem.

The Teller Management System will create a work schedule fortellers based upon their predicted transaction volumes. The newstaffing model will help Warren FCU optimize its labor costsand increase the service levels, said FMSI.

“We pride ourselves on great service and knew the right amountof tellers scheduled during the right times would lead to betterservice,” said Bob Herrington, chief operations officer at WarrenFCU. “We also recognized that our managers were limited by ourinternal workforce management system, which was designed solely toprevent overstaffing. Our system lacked a sophisticated schedulingengine, which could take both hourly service impacts andoverstaffing into account.”

According to FMSI, the management solution will provide membersof Warren FCU with better teller service.

“Maintaining teller staffing at the ideal level to ensure membersatisfaction can sometimes be a very credit union-specificdecision,” says W. Michael Scott, FMSI president/CEO. “Without accurateinformation, most financial institutions are not equipped to make aproper evaluation.”

FMSI said it now has nearly 100 credit unions on its client list.