Mobile Banking Leads Survey as Next Shared Banking Service
A majority of participating credit unions with the Credit Union Centers, a shared branching CUSO that serves primarily credit unions in Indiana and Illinois, listed having a mobile version of shared branching as a shared branch service they would most like to see developed.
In a survey of its participating credit unions, 61% of the credit unions that responded to the electronic questionnaire indicated that they were planning to offer their members mobile banking services in the next 12 months if they had not already done so.
The CUSO reported that 71% of its participating credit unions (54) had responded to the survey.
The participants reported that increasing convenience to members and allowing participating credit unions to meet consumer expectations were the chief benefits of shared branching.