LAS VEGAS — The research by Boston-based AlixPartners exploded on the screen at BAI Payments Connect 2012. Suddenly, out of nowhere, the availability of good mobile services has emerged as a top factor in why consumers choose to change financial institutions, reported Teresa Epperson, AlixPartners managing director.
A stunned disbelief settled over the room. Few of the banking and credit union executives present had seen this coming. But, according to Epperson, the facts are the facts. "There is a revolution going on," she said.
BAI Payments Connect was not all mobile. A second track of sessions focused on fraud. A third track looked at check imaging. As for credit unions on the scene, Catalyst and Corporate One both had executives in the speaker lineup, and a handful of natural person credit unions were on the scene, including the $2.1 billion, Basking Ridge N.J.-based Affinity FCU in New Jersey, the $72 million Livonia, Mich.-based Catholic Vantage Financial and the $2.3 billion Fairborn, Ohio-based Wright-Patt.
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