Speak and be recognized. Sounds like a parliamentary procedure but it's also becoming a way for members of Desert Schools Federal Credit Union to be authenticated by their financial institution.
The $2.8 billion, 337,000-member credit union in Phoenix is the first user of a new voice biometrics solution from Finivation Software, a New York-based software development firm.
Plans are in place to use voice biometrics first for password re-sets and high-risk transactions such as ACH and wire transfers for business members. The solution is then used in the call center to authenticate members asking for help from member service representatives, according to Desert Schools.
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