A London-based consultancy has released a new report it said shows that social media channels are not necessarily the best way to connect with all consumers.

"The TNS Digital Life" report –which it said was based on in-depth interviews with 72,000 consumers in 60 countries–found more than half did not want "big brands" invading their social networks.

TNS is part of Kantar, a consultancy with more than 28,500 employees in 100 countries that is itself part of WPP and said its services are now used by more than half of the Fortune 500 companies.

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