Bank of America is in danger of losing 10.3% of its retailcustomers over the next 12 months, according to a new survey.

The survey also showed that the country's 10 largest retailbanks may lose $185 billion in deposits over the next 12 months,its author said.

The Connecticut-based consulting firm, cg42, released the studyearlier this week based on a survey of 5,600 big bank customers.Half the respondents said they were dissatisfied with their bank,71% said their banks do not have the customers' best interest inheart, and 70% said they want to spread their relationships outamong several banks.

Steve Beck, the founder and managing partner of cg42, said heexpects the large banks to begin losing market share becauseconsumers' frustration with their banks is at an all-time high. Hecited banks fees, lack of competitive deposit rates and overdraftpolicies as the top complaints.

cg42's survey was conducted in June. While BofA was named mostvulnerable to a consumer exodus, Citibank, Wells Fargo, Capital Oneand JPMorgan Chase were also named as in danger of seeingsignificant retail deposit outflows.

The Charlotte, N.C.-based bank told Credit Union Timesearlier this week that its deposit figures would not beavailable until its next regular financial report.

CUNA had said that more than 650,000 consumers opened new accounts at credit unions in theweeks leading up to Bank Transfer Day and that 40,000 more did Saturday, accounting for $80 million in newsavings deposits that day alone.