Lake Michigan CU to Revamp Online Banking Offering
The $2.3 billion Lake Michigan Credit Union in Grand Rapids, Mich., will be offering its 176,000 members an online banking presence that includes the ability to tailor the site’s interface to suit their preferences.
The multi-year agreement with Online Resources Corp. of Chantilly, Va., also extends the Michigan credit union’s bill payment services contract, a service it has used from Online Resources since 2002, the company and credit union said.
The conversion to the company’s Architect retail banking software solution will take place early next year, they said.
Lake Michigan CU currently runs an online banking solution from its core processor, Symitar, according to the Callahan & Associates Technology Survey.
In addition to adaptive navigation that enables members to change the interface to meet their needs, a client toolbox provides system administrators full control of configuration and maintenance, the company said.
The Architect software also includes online account opening, personal financial management, one-to-one marketing and social media integration. The bill pay service includes e-bills, direct links with thousands of billers and expedited payments for guaranteed same-day posting, the company said.
Online Resources said it now provides online banking and bill pay services to more than 450 credit unions.