Boards Must Harness the Tech Challenge
Last week I attended a governance conference in New York City. The primary focus of the meeting was education of directors who serve members and other important stakeholders. The real challenge that CEOs and boards face is to learn as fast as the world is changing. This implies a commitment to strengthening our skills to understand the impact of technology and multigenerational members.
As you study these trends, it becomes apparent that different sectors of society absorb information and draw conclusions about products and services in different ways. Therefore, looking over the horizon will require a redefinition of leadership. In the past, clearly stated, a leader served others. Today, that definition of leadership requires both service and learning.
Here are some directional issues that will redefine standards and behaviors and will require boards to transform their governance and strategic models. By defining systemic risks and identifying opportunities, you put your credit union in the best position to prosper–supported by a governance structure that embraces learning. This dialogue defines the roles and responsibilities of senior leadership and your board.
One of the cutting edge issues today for boards is understanding IT. Information technology holds both great promise and risk for credit unions today. A recent poll by KPMG indicates that 50% of board members are unhappy with their board’s ability to provide IT oversight. They believe they’re not getting the right information. And 27% say that the expertise within their firms is inefficient. With the new regulatory environment, combined with social media and its legal implications and the hot new IT trend, the cloud, where technology can be accessed anywhere, anytime through the Internet, the amount of learning and knowledge required on the part of the board is increasing exponentially. Cloud computing is like going to the grid to get electricity–technology is being outsourced to a service provider that enables fast deployment of applications, synchronization and cost effective ways to increase data, locations and provide 24/7 access. However, being highly reliant on the cloud puts credit unions and even countries at risk. So understanding what this means for your credit union and your members is critical.
One leader at the conference, Richard Levick, president/CEO of Levick Strategic Communications, asked why directors function as reactors and not leaders when it comes to technology in the boardroom. Moving beyond tech as a tactic to become a strategy is what we mean by transformational governance. The way he described it, many organizational responses to technology are like going to the gym on Jan. 1 and not going for the rest of the year.
Chief information officers understand the complexity of today’s environment. They have frank and open conversations with their board through quarterly CIO reports–sharing business IT risks, strategic threats and opportunities. It’s important that your CIO work with the people developing and implementing strategy and become an integral part of your planning process. Increasing the leadership capacity of your CIO in terms of being able to communicate effectively with your board and key business people is critical. Our firm has worked on these critical personal development issues through executive coaching and mentoring to provide the leadership skills that enable CIOs to share their ideas in a way that boards will understand them, which in turn encourages boards to not be afraid to ask the right questions of the CIO.
Know how to surface bad news that often gets filter out and have candor in the boardroom to effectively and openly discuss risks. Do you have enough information to sense that disruptive events may be occurring at the periphery or fringes of your credit union? Is your credit union connecting enough with young people who know where the world is going? Are you going back and doing debriefs on your deal proposals to review whether promises for synergies, savings and revenue enhancements actually occurred based upon your capital investments? Did you actually achieve what you set out to do? Do you have enough clarity in your mission to see what went wrong, what went right and what you’re going to do differently? Boards can gain valuable learning from managing successes, failures and near misses.
Having the right resources at the right time is the only way that credit unions will be able to compete. It’s hard work to sit on a board and getting more challenging. Members throughout the country have historically been served very well by volunteers. Unfortunately, lagging unemployment, a fragile financial recovery and regulatory responses will mandate a redefinition of these pro bono efforts. Boards need to be balanced ecosystems with engaged individuals who can establish a trusting culture that achieves innovative strategies for its members.