All credit unions that originate mortgages should have at least a procedure in place for what do when some or most of those mortgage borrowers get into trouble with their loans.

That is the message from two mortgage executives whose credit union is situated in the heart of one of the states hardest hit by the housing crisis.

"Before 2007, we had never had a foreclosure, or even a meaningful mortgage delinquency," said John Bretthauer, chief lending officer for the $1 billion California Credit Union. "We didn't have a loan-loss mitigation program because we really didn't need one," he added. "It had never come up."

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