RDC Boosts North Island CU's Biz Member Retention
The closure of four of its branches has not stopped North Island Credit Union from retaining relationships with business members.
Remote deposit capture has helped to maintain a high retention rate, Bob Reck, first vice president at the $1.3 billion CU in San Diego, told attendees at CU Business Group's National Business Services Conference Aug. 24. Reck said products such as RDC can also result in cost savings to the credit union shifting the work from staff to the business member.
The healthcare, education and government industries tend to use RDC and e-payment solutions, said Danne Buchanan, CEO of NetDeposit, provider of remote deposit capture and payment processing services in Salt Lake City. In June, The company partnered with CUBG to bring RDC solutions to the CUSO's clients.
Because of the demand, the solutions could mean big opportunities for credit unions, he told conference attendees.
While RDC and other treasury management products may offer an alternative, CUBG officials said they must be balanced with prudent risk management techniques to achieve optimal results. The CUBG conference, held this week in Portland, Ore., included several breakout sessions on balancing those considerations.