Alabama Telco Uses Core Processor's Scripting Set to Accommodate Change
Some programming savvy and a slick piece of software are helping the IT staff at Alabama Telco Credit Union make its Topaz signature pads do more than just record signatures at the teller line, its chief technologist says.
They also perform member relationship management tasks such as asking members whether they have a car loan with another institution or would be interested in a home equity line of credit. They even helped raise the opt-in rate for overdraft protection as the Reg E deadline loomed by asking members if they would like to keep that service.
Orr and his staff are using the PowerOn customization tool from Symitar, the core processor of the 52,000-member credit union. He said it only took marketing and IT staff a couple of weeks of part-time work to prepare the signature pad deployment.
"Our marketing department was initially looking for a way to easily ask members if they had a car financed with another financial institution," Orr said. "We identified the signature pad as a point of contact that could present this question during routine transactions."
Along with helping the credit union comply with Reg E, Alabama Telco's IT team has been busy lately converting the membership of smaller credit unions after mergers, including two in a period of just a few months last year, Orr said.
"In two to three months, working on it during down times, we were able to get the database and other information we needed mapped out and used scripts we wrote and other macros to push the new information into our system and merge it," Orr said.