The breakdown of trust impacts the lives of millions every day. It disrupts efforts to conduct business and to communicate at all levels-personally, locally, nationally and globally. Whether an online presence is intended to build awareness, educate, encourage the sharing of information or promote a product, trust is a key component to success.
Trust, or lack of trust, drives both behavior and the sharing of information and will measurably influence a credit union's bottom line.
Once a breakdown in trust has occurred, how does a credit union restore it? Restoring trust is a proactive process that changes the behaviors that created the low-trust situation. This process can be applied to the entire interactive landscape, including websites, applications, mobile devices and social media. Here are a few key steps to consider when restoring online trust.
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