Survey Finds Female Bill Payers Split the Duties
Women now pay bills online as much as men, one of several demographic shifts noted in the latest online banking and bill pay survey conducted for Fiserv Inc.
"The 2010 Consumer Billing and Payments Trends" survey showed that 51% of online bill payers in the United States are women, compared with 61% who were men from the same survey in 2002. Other key findings were that paper checks have declined from 61% of all payments in 2000 to only 26% in 2010 and that consumers using mobile banking increased from 23% in 2008 to 30% in 2010.
Fiserv also said that over half of the respondents who gave or sent money to friends, relatives or others said they used an online payment service for the transaction.
The survey has been used to track online bill paying since 2000 and this year's report, just released, reflects the responses of 3,029 consumers at least 21 years old and responsible for paying their household bills, the company said. It was conducted in January by the Marketing Workshop and is representative of the habits of 90.5 million Internet-enabled households, the company said.
The age of online bill payers also has become more representative of the general population, the study found, as has the household income of users.
"The face of online bill payment has changed significantly over the last decade. Early users were tech-savvy and tended to be young and male, as is typical with new technology. Now it's moms and seniors and people at all income levels using the service," said Geoff Knapp, vice president for online banking and consumer insights at Fiserv in Brookfield, Wis.
"Online bill payment has become mainstream and there's still room to grow," he said.