WASHINGTON -- Employers that want employees to be savvier whenit comes to meeting health care needs should work on theircommunication skills.
|According to a recent Watson Wyatt survey many U.S. employeesdon't understand how their health care coverage works and admittheir familiarity with the most basic health care vocabulary needsimprovement.
|In its survey of nearly 2,100 covered workers, Watson Wyattfound that a top challenge for 43% of workers is understanding whattheir health care plan covers. Moreover, less than half arecomfortable explaining common health benefit terms, such as co-payor deductible, to a friend or coworker. And fewer than one in fourfeels comfortable describing health savings accounts, coinsuranceand terms such as formulary and center of excellence.
|The survey also found that most employees like to receivecommunication about their health care benefits in print. When askedto rate several delivery channels, about seven in 10 said theyprefer print materials mailed to their home or provided at work.Slightly fewer (64%) prefer receiving information via the Internet.Less than half (46%) favor face-to-face meetings.
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