KETTERING, Ohio - Day Air Credit Union has deployed its new Telephone Teller service, an audio response system powered by Maxxar technology that uses natural language speech recognition and response. Members of the $135 million CU now can simply say "Day Air" into the phone and follow that with requests for account information and to complete transactions, eliminating time-consuming menus and telephone keypad punching, says William J. Burke, 23,000-member Day Air's president and CEO. Day Air CU (www.dayair.org) serves employees at about 350 companies and the communities of Montgomery, Greene and Warren counties in southwest Ohio.
Natural Language Recognition IVR Deployed at Day Air CU
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