KETTERING, Ohio - Day Air Credit Union has deployed its new Telephone Teller service, an audio response system powered by Maxxar technology that uses natural language speech recognition and response. Members of the $135 million CU now can simply say "Day Air" into the phone and follow that with requests for account information and to complete transactions, eliminating time-consuming menus and telephone keypad punching, says William J. Burke, 23,000-member Day Air's president and CEO. Day Air CU (www.dayair.org) serves employees at about 350 companies and the communities of Montgomery, Greene and Warren counties in southwest Ohio.
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From the August-10, 2005 issue of Credit Union Times Magazine • Subscribe!
Natural Language Recognition IVR Deployed at Day Air CU
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