PLYMOUTH, Mich. - The $217 million Community FCU here has selected Digital Dialogue to provide the CU with overflow and evening call center support for its lending activities. Digital Dialogue provides financials with an Internet-based multi-channel call center that provides 24-hour support. Community Federal members will now be able to apply over the Internet, and also have the ability to talk to an agent at the call center. Members can click a button on the CU's Web site to engage in Web chat with an agent, or request a call back from a Digital Dialogue agent. Digital Dialogue, Taylor, Mich., is a joint venture between call center firm Dialogue Marketing and The Maxxar Corporation, a computer telephony integration firm.
Community Federal chooses Digital Dialogue
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