PLYMOUTH, Mich. - The $217 million Community FCU here has selected Digital Dialogue to provide the CU with overflow and evening call center support for its lending activities. Digital Dialogue provides financials with an Internet-based multi-channel call center that provides 24-hour support. Community Federal members will now be able to apply over the Internet, and also have the ability to talk to an agent at the call center. Members can click a button on the CU's Web site to engage in Web chat with an agent, or request a call back from a Digital Dialogue agent. Digital Dialogue, Taylor, Mich., is a joint venture between call center firm Dialogue Marketing and The Maxxar Corporation, a computer telephony integration firm.
This copy is for your personal, non-commercial use only. To order presentation-ready copies for distribution to your colleagues, clients or customers, click the "Reprints" link at the top of any article.
From the March-28, 2001 issue of Credit Union Times Magazine • Subscribe!
Community Federal chooses Digital Dialogue
Want the latest credit union news?
Sign up for our free newsletter today! All the breaking credit union news and information you need to make the right decision for your credit union delivered to your inbox. For free!
Thanks for subscribing, you will start receiving the Daily News Alert tomorrow!
Comments
Resource Center
View All »
Measure and Monitor the Risks and Opportunities in Loan Portfolios
Get a complimentary demo of our loan portfolio analytics and access to the white paper,...
