NORTH VANCOUVER, British Columbia - VanTel Credit Union has been awarded the Information Technologies Credit Union Association's 2000 Technovision Award. The credit union was recognized for the launch of its Financial Service Centre in its branch in Burnaby, British Columbia. The FSC contains an Internet kiosk connected to VanTel's Web site and home banking system; a direct-link phone system that provides access to accounts and loans-by-phone; an ATM; and a large screen television which is tuned to a 24-hour financial channel. Although designed to be self-sufficient, the CU wanted the FSC in a full-service office for those members who had more involved business to conduct and who prefer the personal touch. Members can also view information videos from "easy" chairs arranged in a theater style setting. The credit union researched the main channels in the high-tech branch before beginning construction. ITCUA represents over 300 North American credit unions with about 4.5 million members and $25 billion in assets. Van Tel serves 11,000 members and has $262 million in assets.
VanTel wins ITCUA award
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