LAS VEGAS - First timers and veteran attendees attending this year's "2000 Call Center Conference" will have the opportunity to hear from a diverse list of speakers discussing various critical issues pertinent to implementing and operating an effective call center strategy for their credit unions. This year's conference Oct. 15-18 at the Monte Carlo Resort & Casino is being cosponsored by CUNA Mutual Group and CUNA & Affiliates. The New Mexico Credit Union League is the primary sponsor. Among the list of speakers expected to address this year's conference: Kathleen Peterson, CEO and founder of PowerHouse Consultants and a certified associate of Incoming Calls Management Institute will speak on leadership and communications skills for call center managers; Beth Anderson, assistant vice president, CUNA Mutual Group will discuss "Call Centers as an Essential Element of a Thriving Member Services Strategy"; Bill Batstone, senior vice president, CUNA Mutual Group and Randy Evans, vice president of lending and consulting services, Anytime Access will discuss "Lending Dynamics in a Call Center." Information about 2000 Call Center Conference is available from the New Mexico Credit Union League at (800) 366-6628. -
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