MADISON, Wis. - CUNA Mutual Life Insurance Company was recently named as a 1999 Dalbar Annuity Service Award winner. CUNA Mutual was recognized for its commitment to consistently provide above average service to its MEMBERS VariableAnnuity customers. "Winning the Dalbar Award shows that we are committed to providing excellent service," says Barb O'Rourke Variable Processing Manager. "It means we consistently exhibit above average service in core areas of servicing our members. This includes written and phone services." Dalbar is an independent research company that evaluates service quality within the financial industry. To be named a Dalbar Award winner, CUNA Mutual was measured against 48 other Variable Annuity companies. Dalbar's service evaluations analyzed telephone and written communications. The organization judged CUNA Mutual's customer service representatives against specific criteria including attitude, accommodation, knowledge, and security checks. Other 1999 Dalbar Annuity Services Award winners include: Ameritas Variable Life, The Hartford Life, ManuLife North America, Merrill Lynch, Pacific Life, and Prudential Life.
CUNA Mutual wins Dalbar award
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