MIDWEST
The $8.3 billion MSU Federal Credit Union in East Lansing, Mich., announced six promotions.
Amy Coe was promoted to SVP of operations. Coe began her career with the credit union in 1997 and has held a variety of roles and leadership positions throughout the organization. She has extensive experience in credit union operations, with a strong focus on enhancing processes and procedures that improve the member experience while ensuring compliance with regulatory, state, and IRS rules and requirements. She serves on the Executive Committee for America's Credit Unions Operations and Member Experience Council and has dedicated 15 years of service to her local school board.
Colleen Cole was promoted to SVP of member service and lending. In her new role, Cole is responsible for leading the credit union's member-facing service and lending operations. She oversees the call center, video services, eServices, personal services and the member lending department, leading more than 250 employees who deliver member services each day. In addition, Cole oversees the strategic direction and execution of omnichannel service delivery and consumer lending, ensuring consistent, high-quality interactions across all touchpoints. With more than 16 years of credit union experience, all dedicated to direct member service, Cole has deep institutional knowledge and a strong understanding of evolving member needs.
Jason Crandall was promoted to assistant vice president of home loan origination. Crandall joined the credit union in 2015 and is an Accredited Mortgage Professional with more than 25 years of leadership experience in a variety of service roles. In his new role, he is responsible for the member service experience for home loans, including purchases, new construction, refinance and home equity.
Nicole Dilts was promoted to SVP of commercial solutions. Dilts began her career with MSUFCU in 2009 and has held roles across member services, payment systems, accounting and finance, and commercial solutions. In her new role, she provides strategic leadership for the commercial solutions, card services and consumer loan operations teams. Dilts is also responsible for advancing MSUFCU's commercial banking strategy, expanding personal and business member capabilities, and ensuring operational excellence across all service channels.
Max Hutchison was promoted to compliance manager. Hutchison joined the credit union in 2023 as compliance counsel. In his new role, he leads a team of attorneys and a compliance analyst. The compliance department is focused on responding to research requests, providing compliance insights on strategic projects, and providing solutions to anticipated regulatory hurdles.
Jean Theis was promoted to SVP of branches. In her new role, Theis will ensure that branches operate in a unified leadership structure to deliver consistent service and support across all regions. She will also drive MSUFCU's long-term organizational branch strategy, positioning the credit union for growth. She has been in banking for more than 25 years, leading teams from marketing and community engagement to lending, branch operations and the call center.
SOUTH
The $1.4 billion, Columbia, S.C.-based Palmetto Citizens Federal Credit Union announced three leadership appointments.
Michael Beam was appointed as special advisor to the CEO. Beam originally joined Palmetto Citizens in 1986 as CFO and assumed the additional responsibilities of COO in May 2023. In his new role, he provides strategic guidance, mentorship and knowledge transfer. He also oversees the organization's new corporate headquarters project. Beam has announced his plans to retire in June 2026 following a 40-year career with the credit union. Until his retirement in June, he will serve in a part-time advisory role, supporting enterprise-level initiatives and ensuring continuity, stability and a thoughtful transition of responsibilities.
Elizabeth Bunn was appointed CFO. Bunn joined Palmetto Citizens in 2023, bringing over 30 years of experience in the financial services industry to her role as chief investment and asset-liability management officer. In her new role, she oversees all financial functions of the credit union, including financial strategy, asset liability management, investments, budgeting, accounting, risk management and overall financial performance. Prior to joining the organization, she served as treasurer at a South Carolina-based community bank as well as at a large national bank.
Matt Gaskin was appointed COO. Gaskin has been a member of the Palmetto Citizens team for 26 years and has served in various roles within the IT department, most recently as chief information officer. In his new role, leads operational strategy across the organization, including oversight of technology, operations, security, facilities, fraud, data analytics and project management. His focus is on scalability and operational efficiency while enhancing both the member and associate experience.
The $2.4 billion, Richardson, Texas-based Texans Credit Union promoted Dan Western to director of member success. In his new role, Western will continue leading the credit union's loan and relationship advisor teams while overseeing the member success function as it evolves to support operational performance and member-focused growth. Western joined Texans in October 2024 and has since worked across the loan and relationship advisor departments, strengthening reporting and analytics, formalizing performance expectations and introducing new structures, systems and tools to better support frontline teams and enhance how Texans serves its members. He has more than 20 years of financial services leadership experience, including leading teams across multiple markets, scaling member-facing operations and supporting enterprise initiatives for credit unions and banks.
CUSOS
QuantyPhi, a wholly owned CUSO of the $3.3 billion, Muskego, Wis.-based Corporate Central Credit Union, hired Max Bade as ALM & CECL analyst. In his new role, Bade will support credit unions with asset liability management, CECL analysis, liquidity planning and balance sheet strategy, helping institutions strengthen financial decision making through data driven insights and collaborative expertise. Bade brings more than five years of credit union industry experience across accounting, financial reporting and asset liability management within community based financial institutions. His background includes CECL implementation, Call Report preparation, balance sheet analysis and analytical support for executive leadership teams and Asset Liability Committees. Most recently, he served as accounting manager at a community credit union.
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