Hawaii State Federal Credit Union has implemented interactive teller technology at every branch, completing a systemwide conversion that replaced traditional ATMs with Interactive Teller Machines.
“As the first financial institution in Hawaii to offer Interactive Teller Machine technology, we are offering our members more options to manage their finances by providing a fast, secure self-service channel while continuing to offer traditional, full-service tellers,” Andrew Rosen, president/CEO of Hawaii State FCU, said in a prepared release. “This systemwide conversion underscores our commitment to modernizing our infrastructure and delivering a more flexible, reliable branch experience that meets members where they are.”
Completed in late 2025, the project upgraded all remaining ATMs at Hawaii State FCU branch locations, giving members access to full-service interactive teller technology across all 14 branches on Oahu and Maui.
Hawaii State FCU was the first financial institution in Hawaii to introduce this technology in 2019. ITMs allow the credit union’s members to complete a wide range of everyday banking tasks, including depositing cash and checks, withdrawing cash, transferring funds and making loan payments. Members can use the machines independently or receive assistance from credit union staff.
Hawaii State FCU’s branch ITMs are reserved for members, but the credit union continues to offer public access through six upgraded standalone ATMs on Oahu. Serving both members and nonmembers, these machines are situated in high-traffic government buildings, including the Department of Health, Department of Taxation, Department of Education, State Capitol, Kapolei Judiciary Complex and Kapolei State Office.
Serving state, city and county employees as well as nonprofits and select businesses and their families across the state, Hawaii State FCU has more than 136,000 members and $2.7 billion in assets.
Joyce Moed can be reached at joyce.moed@arc-network.com
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