The core processing system is the heart of every credit union’s digital presence, and an outdated core can limit a credit union’s ability to serve members the way they expect, ultimately hindering growth. So what stops credit unions from modernizing their core systems? And, when a credit union is ready to modernize, what should they keep in mind?
For answers to these questions and more, we turned to Doug Donofrio, Head of Credit Union Solutions for Fiserv. In this episode of "Shared Accounts With CU Times", Donofrio discusses the first steps a credit union should take when pursuing a core modernization, when it makes sense to only replace a portion of the core, and how the core can help credit unions keep up in the age of “real-time everything.”
Donofrio also shares the latest core system innovations happening at Fiserv, and how a modern core can lead to a better member and employee experience. Then, after a substantial amount of serious tech talk, we lighten things up with a discussion about home towns, high school mascots, holiday baking and TV show binge-watching.
If you’re interested in hearing timely core system best practices while getting to know one of Fiserv’s top credit union technology experts along the way, don’t miss this episode!
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