AI person.
The $2.8 billion Community First Credit Union of Florida in Jackson announced last week that it made an equity investment in Digital Agents Service Organization, a CUSO owned by Digital Align Inc. in Fremont, Calif.
The investment amount was not disclosed.
Digital Agents Service Organization (DASO), launched in 2022 by Digital Align in partnership with the $928 million SkyOne Federal Credit Union in Hawthorne, Calif., aims to make role-based digital agents — powered by robotic process automation and artificial intelligence — accessible and affordable for credit unions.
Community First’s DASO investment will help extend its leadership in agentic automation giving Community First and other credit union investors a direct voice in shaping the agentic automation roadmap, according to a joint statement. Agentic automation is AI-driven software agents that can perceive, reason and act to complete tasks or achieve goals with minimal human oversight.
“By partnering with DASO, we’re empowering our credit union to leverage automation intelligence agents to streamline operations, reduce manual workloads and deliver faster, more reliable service to our members,” Community First COO Melissa Thomas said. “We are excited about the partnership based on the approach that DASO will collaborate with our teammates to identify friction in their manual tasks and to have proven workflows to help automate their process to improve our employee experience. We’re excited to help shape a future where digital agents are driving growth, and exceptional member experiences.”
Community First’s 457 employees operate 23 locations and serve more than 183,000 members.
Peter Strozniak can be reached at pstrozniak@cutimes.com.
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