Credit unions are missing opportunities to use mobile technology to enhance branch revenue.
Duties shift from transactions to engagement.
The numbers in the latest Pew Research Center study of our banking habits tell the story.
Teller management software firm tracks 45% drop in past decade.
The software is allowing Red Canoe to analyze transaction activity and optimize branch workforce scheduling at its seven branches.
The suburban Atlanta company said it now has a total of 97 credit unions using its teller management and lobby management systems.
Management has struggled with fully understanding the overall performance in the lobby due to various systems capturing fragmented information.
Most would agree that the platform side of the branch plays a critical role in the success of branch network profitability.
Newly deployed management software will help the $167 million Arsenal Credit Union in Arnold, Mo., lower the call abandon rate and improve member service in its contact center, the credit union said.
The $167 million Arsenal Credit Union in suburban St. Louis aims to lower abandon rates and improve member service.