The NCUA’s recent proposal that credit unions pay the federal regulator a fee to oversee the derivatives program has raised complaints among credit unions. NAFCU immediately fired off a statement supporting credit unions’ entry into derivatives, but blasting the fee as setting bad precedent because the $250 million threshold would...
Although there are more than 93 million credit union members, only 40 million use a credit union as their primary financial institution. So is there any way to convince the remaining 53 million members to bank at a credit union for their day-to-day financial needs?
Think firm cites importance of checking fees, GAP income but says don't lose focus on being member friendly.
NASHVILLE, Tenn. — Two educational breakout sessions at NAFCU’s annual conference provided ideas to produce fee income that also increase membership value.
The financial industry has become its own worst enemy where fees – even nominal ones charged for exceptional products and services – are concerned.
Consumer backlash against bank fees, coupled with poor service and unmet customer expectations, has fueled increases in defection rates among customers of large, regional and midsize banks, according to the J.D. Power and Associates 2012 U.S. Bank Customer Switching and Acquisition Study.
Consultancy says global survey suggests willingness to pay for social media, electronic wallet services.
Almost a third of households which closed bank accounts between 2009 and 2010 did so because of unexpected or unexplained fees.
It is not news to us in the financial services industry that times are tough. The troubling aspect about this, from my point of view, is our willingness to first seek out “fee” based solutions that directly come on the backs of our members.