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  • Succeeding in the Competitive Indirect Lending Market

    Implementing document processing automation is critical for credit unions.

  • Former Co-Owner of a CUSO Sentenced to Probation in Anti-Money Laundering Case

    Prosecutors say Hanan Ofer played a minor role in high-risk transactions of more than $324 million.

  • Mobiloil Credit Union Rebrands as Rave Financial

    The Texas credit union has not been affiliated with ExxonMobil since 2000, when it converted to a community charter.

  • CU Times LUMINARIES 2023 Finalists: Executive Leadership – Individuals

    Introducing the 2023 LUMINARIES Finalists in the category of individual credit union executive leadership.

  • CEOs Invited to Discuss CUNA-NAFCU Merger

    Three CEO forums will be offered for credit union leaders to ask questions about America's Credit Unions.

  • New Execs Named at 5 CUs Including California Coast, Tower & One Detroit

    Two other CUs appoint managers and directors, while Colorado CU's CEO receives a top honor from NASCUS.

  • Langley FCU Eyes Branch Growth in Two States as Other CUs Expand Footprint

    Langley FCU plans to open new branches in Richmond, Va., and Raleigh, N.C.

  • CUNA Argues to Increase NCUA's Operating Fee Exemption

    The NCUA proposed changing the operating fee methodology threshold it uses for FCUs from $1 million to $2 million.

  • Tennessee's Third Largest Credit Union Names Lynn Summers as CEO

    She took over the leadership helm in August after Glenn Siler retired in April.

  • My Journey to Credit Union Leadership: Danielle Green of Credit Union West

    Late husband's cancer diagnosis leads Green to bring a newfound sense of strength, empathy and compassion to her role.

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Trending Stories

  1. Amplify CU Is Thinking Big With New Banking Program

  2. Appeals Court to Hear Dismissed $3.6 Million Navy Federal Fraud Case Involving Member

  3. CUs Take Aim at Self-Styled Consumer Advocates in Credit Card Fight

  4. Emerging Trends to Incorporate Into Your Fintech Blueprint

  5. From Lagging to Leading: Harness the Power of Credit Union Innovation

Resources

  • The Changing Consumer: 5 Trends Shaping the Cross-Border Payment Landscape

    The Changing Consumer: 5 Trends Shaping the Cross-Border Payment Landscape

    From Brightwell

    With the global digital remittance market size valued at $19.65 billion in 2022 it is crucial for credit unions to understand emerging payments trends to better capture a piece of it. This white paper delves into five user preferences and trends that are set to transform the cross-border payments landscape.

    Download Resource ›

  • Executive Search and Professional Recruiting: How Credit Unions Hire Effectively

    Executive Search and Professional Recruiting: How Credit Unions Hire Effectively

    From Cornerstone Resources

    Most credit unions struggle to recruit top candidates. Download this white paper and learn effective strategies to find and hire qualified candidates who fit with your credit union’s culture.

    Download Resource ›

  • 5 Questions to Ask When Choosing an Auto Lending Enablement Solution

    5 Questions to Ask When Choosing an Auto Lending Enablement Solution

    From Open Lending

    Many credit unions use a lending enablement platform, however a recent study shows over half are only somewhat satisfied with their existing solution. This interactive eBook outlines five essential questions automotive lenders should ask before they invest in a Lending Enablement Solution.

    Download Resource ›

  • Credit Card Programs: Does the value outweigh the risk?

    Credit Card Programs: Does the value outweigh the risk?

    From Elan Credit Card

    Learn about the risks of unbalanced assets, costs of credit card program management and factors to consider when evaluating your program’s profitability.

    Download Resource ›

  • 5 Reasons to Embed a Global Payments Solution Directly Into Your Product

    5 Reasons to Embed a Global Payments Solution Directly Into Your Product

    From Brightwell

    Is your credit union relinquishing the opportunity to facilitate global payments to third-party providers? You may be at risk of losing those member relationships altogether. Discover why embedding a global payments solution directly into your product will help improve the member experience, and boost retention and loyalty.

    Download Resource ›

  • Intelligent Virtual Assistants: One Piece of a Bigger Contact Center Puzzle

    Intelligent Virtual Assistants: One Piece of a Bigger Contact Center Puzzle

    From GLIA

    High call volumes have become a major problem for most credit union contact centers. Many CUs are drawn to the benefits of Intelligent Virtual Assistants (IVAs) to handle routine calls and screen requests. But they aren’t a silver bullet. This paper explores why IVAs are an incomplete solution on their own and how to leverage them as part of a complete member service strategy.

    Download Resource ›

  • Repositioning Bill Pay at the Center of the Credit Union Digital Experience

    Repositioning Bill Pay at the Center of the Credit Union Digital Experience

    From Alacriti

    The payment landscape is changing rapidly. While members are doing more of their bill payments online, credit union websites and mobile apps are falling behind biller sites in facilitating these payments. This brief discusses the importance of understanding members’ behavior and how to meet their needs through digital channels.

    Download Resource ›

  • The Evolving State of Debit Interchange

    The Evolving State of Debit Interchange

    From Co-op Solutions

    Debit is an important piece of the payments puzzle and members’ preference for using it over cash is growing. Download this white paper to explore certain strategies your credit union can employ within debit programs to drive member engagement, loyalty and growth.

    Download Resource ›

  • How to Build the Tech Talent Force Credit Unions Need: Addressing the Credit Union Tech Talent Shortage

    How to Build the Tech Talent Force Credit Unions Need: Addressing the Credit Union Tech Talent Shortage

    From Trellance

    Where has all the tech talent gone for credit unions? Accelerating digitization, due to factors like covid and current market conditions, will continue to bottleneck tech talent for credit unions into the foreseeable future. This white paper explores how you can address the shortage and build a tech talent force for your credit union.

    Download Resource ›

  • How to Build Your Data Maturity Action Plan (Tools + Checklists)

    How to Build Your Data Maturity Action Plan (Tools + Checklists)

    From Trellance

    Becoming data-driven is a priority for most credit unions. But figuring out how is another story. Download this guide and learn how to start thinking about your data journey differently to build an effective action plan for the future.

    Download Resource ›

  • Consumer Bill Payments in 2022: Trends Report

    Consumer Bill Payments in 2022: Trends Report

    From Alacriti

    As consumers have more choices than ever, simplicity and ease of use are of paramount importance. This report distills proprietary consumer bill payments data to provide insights into actual payment behavior so you can make better business decisions to provide a more seamless experience for your members.

    Download Resource ›

  • How Commonwealth Credit Union Is Cross-Selling New Members Gained From Upstart

    How Commonwealth Credit Union Is Cross-Selling New Members Gained From Upstart

    From Upstart

    Learn how 7.8% of members gained through a partnership with Upstart purchased additional products and services with Commonwealth.

    Download Resource ›

  • Top 10 Misconceptions About the FedNow® Service

    Top 10 Misconceptions About the FedNow® Service

    From Alacriti

    The FedNow Service is estimated to launch in July. This information brief outlines and dispels common misconceptions about what to expect and tips for credit unions to fully benefit from the rail.

    Download Resource ›

  • Sound Credit Union Expands Loan Availability to Underserved Near-Prime Borrowers

    Sound Credit Union Expands Loan Availability to Underserved Near-Prime Borrowers

    From Open Lending

    Discover how the Washington-based credit union generated an 8% yield increase by approving more near-prime loan applications without unnecessary risk or friction.

    Download Resource ›

  • AI as an Extension of the Lending Process, Not a Replacement

    AI as an Extension of the Lending Process, Not a Replacement

    From Open Lending

    This article explores how AI makes the auto lending process more inclusive and accurate for credit unions, but why it can’t and shouldn’t become a lender’s sole solution.

    Download Resource ›

  • Drive Efficiency & Satisfaction With Intelligent Voice Automation

    Drive Efficiency & Satisfaction With Intelligent Voice Automation

    From GLIA

    Learn how to take your credit union’s call center to the next level and overcome the most pressing challenges with intelligent voice-enabled chatbots.

    Download Resource ›

  • Q1 Survey Shows 33% of Cardholders Increased Spending

    Q1 Survey Shows 33% of Cardholders Increased Spending

    From Elan Credit Card

    Nearly 33% of cardholders increased their credit card spending over the last six months, showing how critical credit cards are in today's economic environment.

    Download Resource ›

  • Credit Card Strategy in a Rising Rate Environment

    Credit Card Strategy in a Rising Rate Environment

    From Elan Credit Card

    With the current economic environment and rise in interest rates, credit unions may find the credit card market increasingly complex to operate internally. Learn why shifting from insourcing to outsourcing your credit card program can benefit your credit union.

    Download Resource ›

  • Top 5 Merchant Payments Trends to Watch for in 2023

    Top 5 Merchant Payments Trends to Watch for in 2023

    From Elan Credit Card

    Customer payment expectations are shifting. Explore the top five merchant payments trends we’re watching in 2023 and learn how a partnership may help meet the needs of your members.

    Download Resource ›

  • The Future of Payments for Credit Unions

    The Future of Payments for Credit Unions

    From Alogent

    Download this white paper and learn how to achieve a consistent user experience, data control, and cost reductions in payments.

    Download Resource ›

  • Payment Hub Vendors: Options for Credit Unions to Modernize Payment Infrastructure

    Payment Hub Vendors: Options for Credit Unions to Modernize Payment Infrastructure

    From Alacriti

    Access this report for an in-depth evaluation and analysis of key trends and leading vendors in the payments hub and infrastructure market.

    Download Resource ›

  • Ultimate Guide to CoBrowsing

    Ultimate Guide to CoBrowsing

    From GLIA

    CoBrowsing supplies new life to chat and other credit union channels, like phone, to create a high-touch, deeper level of engagement to truly stand out. Access this interactive guide to learn how your credit union can reap the full benefits of CoBrowsing.

    Download Resource ›

  • A 5-Factor Storm of Auto Lending Risks: How to Protect Your Credit Union

    A 5-Factor Storm of Auto Lending Risks: How to Protect Your Credit Union

    From State National

    Auto delinquencies are on the rise. Whether it’s the economic uncertainty, higher interest rates, or record levels of debt, the percentage of auto loans transitioning into delinquency is rising at an accelerated rate. Learn how to mitigate these risks and protect your loan portfolio and your members.

    Download Resource ›

  • Minding the GAP Is More Important Than Ever: 8 Reasons Why

    Minding the GAP Is More Important Than Ever: 8 Reasons Why

    From State National

    Why is Guaranteed Asset Protection (GAP) more valuable than ever before? Here are 8 reasons why protecting your auto loan portfolio -- and your members -- from the financial hazards caused by rising deficiency balances is critical today.

    Download Resource ›

  • Helping Your Members Maintain their Credit Scores with Collateral Protection Insurance (CPI)

    Helping Your Members Maintain their Credit Scores with Collateral Protection Insurance (CPI)

    From State National

    Credit scores play an important role in your members’ everyday life, including employment, insurance, and rental eligibility. Learn how CPI can help your credit union support your members’ financial well-being and maintain credit scores, especially in the event of accidents and other unexpected economic circumstances.

    Download Resource ›

  • Why Moving From CPI to Blanket Is Risky Business

    Why Moving From CPI to Blanket Is Risky Business

    From State National

    Switching your portfolio protection solution from CPI to a blanket policy often comes with unintended consequences for credit unions. This paper illustrates the surprising bottom-line costs (up to $1.7M) and impacts for one credit union who made the switch, and the advantages of CPI.

    Download Resource ›

  • A Collaborative Approach to Credit Union Fiduciary Responsibilities

    A Collaborative Approach to Credit Union Fiduciary Responsibilities

    From State National

    Business partners and service providers can be an unexpected but valuable resource to help deliver on your credit union’s fiduciary responsibilities. Learn six surprising ways you can leverage your partnerships to best serve your members while also fulfilling your mission.

    Download Resource ›

  • Real-Time Payments: How to Monetize and Stay Competitive

    Real-Time Payments: How to Monetize and Stay Competitive

    From Alacriti

    Learn how your credit union can capitalize on real-time payments by both optimizing and monetizing them.

    Download Resource ›

  • Real-Time Payments Funding Agents 101

    Real-Time Payments Funding Agents 101

    From Alacriti

    This white paper uncovers what credit unions should know about using funding agents to connect to real-time payment rails and the benefits they offer.

    Download Resource ›

  • The Credit Card Pull: How to Attract the Next Generation of Members

    The Credit Card Pull: How to Attract the Next Generation of Members

    From Elan Credit Card

    Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.

    Download Resource ›

  • 6 Signs It's Time to Modernize Your Credit Union's Call Center

    6 Signs It's Time to Modernize Your Credit Union's Call Center

    From GLIA

    A vast number of credit unions still rely on legacy telephone systems that are siloed and disconnected from their digital channels and the modern banking experience members expect. This white paper explores how to bring your CU’s phone experience into the modern age.

    Download Resource ›

  • Retaining Customers Throughout Technology Upgrades & Conversions

    Retaining Customers Throughout Technology Upgrades & Conversions

    From GLIA

    Upgrades, modifications or conversions to your credit union’s digital capabilities shouldn’t adversely affect your members. Ensuring that digital customer service is in place before updates provides a familiar way to support users. Download this white paper and learn how to overcome pitfalls and challenges during your technology changes.

    Download Resource ›

  • Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members

    Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members

    From Elan Credit Card

    A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.

    Download Resource ›

Browse More Resources →

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