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The most common type of call center fraud was recon and social engineering, which uses public information to get call center agents to disclose or change sensitive information that criminals can use to steal money out of accounts.

Fraud attempts at call centers jumped more than six-fold in 2015 and the activity was fueled by a predicted post-EMV outbreak of card-not-present fraud, according to Atlanta-based identity technology firm IDology.

Tina Orem

Credit Union Times

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